Support
Email us
Write to support@youproduce.ai. We answer within one business day, Monday to Friday, 9:00 to 17:00 Eastern time.
Tell us the film and stage, what you expected and what happened, and include a screenshot if you can. Never send passwords or API keys by email.
Email supportIf money was charged without your approval, or you can see someone else's work, put Urgent in the subject. For a suspected security issue, put Security in the subject. We treat both as our top priority.
Common questions
What is YouProduce?
An AI film crew for filmmakers and creators. You bring an idea or a script and work through eight stages, from story and script to delivery. Your crew prepares each stage; you make every creative call and approve every dollar spent.
How do I get access?
YouProduce is in private development, so accounts are by invitation only. There's no public sign-up yet. Keep an eye on the waitlist on the home page; it opens soon.
What do the eight stages do?
Story & script, production design, storyboard, images, video, sound, edit and deliver. Each stage shows what's waiting on you, and nothing moves on until you approve it.
How do approvals work?
Every approval is tied to the exact content you saw, by a fingerprint of that content. If anything changes afterwards, the item goes back to draft and asks you to approve it again. Notes are feedback only: they never approve work or spend money.
Does it cost money? What does the USD 0 budget mean?
Every account starts with a USD 0 budget and live generation turned off, so nothing can be spent. When a stage needs a paid request to a third-party AI service, you see the exact request and its estimated cost first, and it only runs if you authorize it and it fits your budget.
Why does a request need approving again after a change?
Your authorization covers one exact request at one price. If the request or its price changes, it's a new request, so it needs a new approval. YouProduce never retries a paid request without asking you.
What does “Unknown, needs checking” mean?
Sometimes a service accepts a request but we can't confirm the result, for example after a network failure. YouProduce stops, keeps the estimate reserved, and won't send anything new until the request is checked. Email us and we'll reconcile it with you.
Which files can I upload?
Images in PNG, JPEG or WebP; video in MP4, MOV or WebM; audio in MP3, WAV, M4A, AAC or OGG; up to 500 MB each. Every file is checked and fingerprinted when it arrives, and stored privately.
Who owns my work?
You do. Your ideas, scripts, characters, images, footage and sound stay yours.
Is my work used to train AI models?
No. Your work is used only to make your film. Nothing is sent to a third-party AI service until you approve the exact request.
I forgot my password.
Use “Forgot password?” on the log in page. We'll email a link that lets you choose a new one. The link works once and expires after an hour.
How do I delete my account or my films?
You can archive or delete a film under Brief and settings in the studio. To delete your account and everything in it, email support from the address on your account.